/* ========================================
   Conversation Inbox — Dropdown Panel
   ======================================== */

/* Overlay */
.conv-overlay {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 998;
}

.conv-overlay.active {
    display: block;
}

/* Panel */
.conv-panel {
    display: none;
    position: fixed;
    top: 64px;
    right: 16px;
    width: 400px;
    max-height: calc(100vh - 90px);
    background: var(--background-color, #fff);
    border-radius: 12px;
    box-shadow: 0 8px 32px rgba(0,0,0,.18), 0 2px 8px rgba(0,0,0,.08);
    z-index: 999;
    flex-direction: column;
    overflow: hidden;
    border: 1px solid var(--border-color, #e7e9ed);
    animation: convSlideIn .2s ease;
}

.conv-panel.open {
    display: flex;
}

@keyframes convSlideIn {
    from { opacity: 0; transform: translateY(-8px); }
    to   { opacity: 1; transform: translateY(0); }
}

/* Header */
.conv-panel-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 16px 10px;
    border-bottom: 1px solid var(--border-color, #e7e9ed);
    flex-shrink: 0;
}

.conv-panel-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 1.05rem;
    font-weight: 600;
    color: var(--text-color, #151b26);
}

.conv-panel-title i {
    font-size: 1.2rem;
    color: var(--primary-color, #00d4d4);
}

.conv-panel-count {
    background: #2196f3;
    color: #fff;
    font-size: .7rem;
    font-weight: 700;
    min-width: 20px;
    height: 20px;
    line-height: 20px;
    text-align: center;
    border-radius: 10px;
    padding: 0 6px;
}

.conv-panel-header-actions {
    display: flex;
    align-items: center;
    gap: 4px;
}

.conv-panel-header-actions a {
    color: var(--text-secondary, #6d727e);
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    transition: all .15s ease;
}

.conv-panel-header-actions a:hover {
    background: var(--hover-color, rgba(0,0,0,.05));
    color: var(--text-color, #151b26);
}

.conv-panel-header-actions a i {
    font-size: 1.15rem;
}

/* Toolbar — search + filters */
.conv-panel-toolbar {
    padding: 10px 16px 8px;
    border-bottom: 1px solid var(--border-color, #e7e9ed);
    flex-shrink: 0;
}

.conv-search-wrap {
    display: flex;
    align-items: center;
    gap: 6px;
    background: var(--hover-color, rgba(0,0,0,.04));
    border-radius: 8px;
    padding: 0 10px;
    margin-bottom: 8px;
}

.conv-search-wrap i {
    font-size: 1.1rem;
    color: var(--text-secondary, #6d727e);
}

.conv-search-wrap input {
    border: none !important;
    box-shadow: none !important;
    background: transparent !important;
    height: 34px !important;
    margin: 0 !important;
    padding: 0 !important;
    font-size: .85rem;
    color: var(--text-color, #151b26);
    width: 100%;
}

.conv-search-wrap input::placeholder {
    color: var(--text-secondary, #6d727e);
}

.conv-filters {
    display: flex;
    gap: 6px;
}

.conv-filter {
    background: transparent;
    border: 1px solid var(--border-color, #e7e9ed);
    color: var(--text-secondary, #6d727e);
    padding: 3px 14px;
    border-radius: 14px;
    font-size: .78rem;
    cursor: pointer;
    transition: all .15s ease;
    font-family: inherit;
}

.conv-filter:hover {
    border-color: var(--primary-color, #00d4d4);
    color: var(--primary-color, #00d4d4);
}

.conv-filter.active {
    background: var(--primary-color, #00d4d4);
    border-color: var(--primary-color, #00d4d4);
    color: #fff;
}

/* Push notification opt-in banner */
.conv-push-banner {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    background: #e3f2fd;
    border-bottom: 1px solid #bbdefb;
    font-size: .82rem;
    color: #1565c0;
    flex-shrink: 0;
}

.conv-push-banner i {
    font-size: 1.2rem;
    color: #1976d2;
    flex-shrink: 0;
}

.conv-push-banner span {
    flex: 1;
    line-height: 1.3;
}

.conv-push-banner button {
    background: #1976d2 !important;
    color: #fff !important;
    border: none;
    border-radius: 6px;
    padding: 4px 12px;
    font-size: .78rem;
    cursor: pointer;
    white-space: nowrap;
    flex-shrink: 0;
}

.conv-push-banner button:hover {
    background: #1565c0 !important;
}

.conv-push-dismiss {
    color: #90a4ae !important;
    flex-shrink: 0;
}

.conv-push-dismiss:hover {
    color: #546e7a !important;
}

/* Scrollable list */
.conv-panel-list {
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
    overscroll-behavior: contain;
}

.conv-panel-list::-webkit-scrollbar {
    width: 5px;
}

.conv-panel-list::-webkit-scrollbar-track {
    background: transparent;
}

.conv-panel-list::-webkit-scrollbar-thumb {
    background: var(--border-color, #ddd);
    border-radius: 3px;
}

/* Individual conversation item */
.conv-item {
    display: flex;
    gap: 10px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--border-color, #e7e9ed);
    cursor: pointer;
    transition: background .12s ease;
    position: relative;
}

.conv-item:last-child {
    border-bottom: none;
}

.conv-item:hover {
    background: var(--hover-color, rgba(0,0,0,.03));
}

/* Unread indicator dot */
.conv-item.unread::before {
    content: '';
    position: absolute;
    left: 6px;
    top: 50%;
    transform: translateY(-50%);
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #2196f3;
}

.conv-item.unread {
    padding-left: 20px;
}

.conv-item.unread .conv-item-title {
    font-weight: 600;
}

.conv-item.unread .conv-item-preview {
    color: var(--text-color, #151b26);
    font-weight: 500;
}

/* Icon area */
.conv-item-icon {
    flex-shrink: 0;
    width: 36px;
    height: 36px;
    border-radius: 8px;
    background: var(--hover-color, rgba(0,0,0,.05));
    display: flex;
    align-items: center;
    justify-content: center;
}

.conv-item-icon i {
    font-size: 1.1rem;
    color: var(--primary-color, #00d4d4);
}

/* Content area */
.conv-item-body {
    flex: 1;
    min-width: 0;
}

.conv-item-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 2px;
}

.conv-item-title {
    font-size: .87rem;
    font-weight: 400;
    color: var(--text-color, #151b26);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex: 1;
}

.conv-item-time {
    font-size: .7rem;
    color: var(--text-secondary, #999);
    white-space: nowrap;
    flex-shrink: 0;
}

.conv-item-meta {
    display: flex;
    align-items: center;
    gap: 5px;
    margin-bottom: 3px;
}

.conv-item-ticket {
    background: var(--primary-color, #00d4d4);
    color: #fff;
    font-size: .65rem;
    font-weight: 600;
    padding: 1px 6px;
    border-radius: 6px;
    line-height: 1.4;
}

.conv-item-dashboard {
    font-size: .72rem;
    color: var(--text-secondary, #999);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.conv-item-preview {
    font-size: .8rem;
    color: var(--text-secondary, #6d727e);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    line-height: 1.3;
}

.conv-item-preview strong {
    font-weight: 500;
    color: var(--text-color, #151b26);
}

/* Hover actions */
.conv-item-actions {
    position: absolute;
    right: 8px;
    top: 8px;
    display: flex;
    gap: 2px;
    opacity: 0;
    transition: opacity .12s ease;
}

.conv-item:hover .conv-item-actions {
    opacity: 1;
}

.conv-item-actions a {
    width: 26px;
    height: 26px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
    color: var(--text-secondary, #999);
    transition: all .12s ease;
}

.conv-item-actions a:hover {
    background: var(--hover-color, rgba(0,0,0,.08));
}

.conv-item-actions .conv-action-delete:hover {
    color: #e53935;
}

.conv-item-actions .conv-action-leave:hover {
    color: #ff9800;
}

.conv-item-actions a i {
    font-size: .95rem;
}

/* Badge on navbar */
.showConversationsButton .new.badge,
.conversations-badge {
    background-color: #2196f3 !important;
    font-size: .65rem !important;
    min-width: 16px;
    height: 16px;
    line-height: 16px;
    border-radius: 8px;
    padding: 0 4px;
}

/* Empty state */
.conv-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 48px 24px;
    text-align: center;
    color: var(--text-secondary, #999);
}

.conv-empty i {
    font-size: 3rem;
    color: var(--border-color, #ddd);
    margin-bottom: 12px;
}

.conv-empty p {
    margin: 2px 0;
    font-size: .85rem;
}

.conv-empty .conv-empty-hint {
    font-size: .78rem;
    color: var(--text-secondary, #bbb);
}

/* Responsive */
@media screen and (max-width: 500px) {
    .conv-panel {
        right: 8px;
        left: 8px;
        width: auto;
        top: 56px;
        max-height: calc(100vh - 70px);
    }
}